Operational Effectiveness
Case
Study 1 - Operational Effectiveness:
International Wealth Management Company
This
case study is typical for projects
where the traditional Six Sigma DMAIC
approach using statistical analysis
should be used. The root causes and
solutions
of the problem are not known at the
beginning
of the project and data is available
to drive meaningful statistical analysis
make this a classical scenario for
the application of the Six Sigma methodology.
Case Study 2 - Operational
Effectiveness: A leading Australian
Mortgage Provider
In this case study
the organisation’s
culture had a significant impact
on the selection of the methodology
used to
improve operational efficiency.
Even though Six Sigma’s DMAIC
approach or Lean may successfully identify
the root causes and identified
solutions
to the problem, the cultural environment
of the organisation could have
prevented the solution being accepted
and therefore
lead to a project failure.
Case Study 3 - Operational
Effectiveness: IT Department of
a leading Australian
Wealth Management Company
This case
study illustrates a typical scenario
where the traditional
Six Sigma DMAIC approach should
be applied
in combination
with Lean tools like value stream
mapping.
Business Process Off-shoring
Case Study 4 - Business
Process Off-shoring / Outsourcing:
Australian
Financial Service Institution
Business
Process Off-shoring / Outsourcing (BPO)
have emerged as key strategic
consideration for Australian and
international companies
to address cost, productivity and
quality issues. This case study
documents how
White Room Associates has successfully
supported a large Australian Financial
Services company in preparing the
blueprint for its business process
outsourcing
strategy.
Performance Management
Case Study 5 - Performance
Management Framework: International
Asset Management Group
This case
study illustrates how White Room Associates
successfully
developed
an effective performance management
framework to link the organisation’s
activities with the Group / Business
Strategy. The
assignment included the design
of a reporting pack to the Board
and
CEO,
as well as
the automation of key management
/ reporting process.
(Note: Case Studies are in Adobe Acrobat
Reader)
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